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Privacy Policy

Privacy Policy

Effective Date: November 1, 2024

At Eureka International Freight Co., Ltd. (“Eureka,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal information when you use our services or interact with us:

  • Contact Information: Name, email address, phone number, and postal address.
  • Business Information: Company name, job title, and other business-related information.
  • Transaction Information: Details regarding shipments, bookings, invoices, payments, and other services provided.
  • Website Usage Information: IP addresses, browser types, and usage patterns collected through cookies and similar technologies.
2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Providing Services: To process bookings, shipments, customs declarations, and provide logistics solutions.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance with our services.
  • Marketing and Communication: To send promotional materials, updates, or newsletters related to our services. You can opt out of marketing communications at any time.
  • Legal Compliance: To comply with legal obligations, including tax reporting, customs documentation, and other regulatory requirements.
3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your personal data with trusted third-party service providers and partners under the following circumstances:

  • Service Providers: We may share your information with shipping lines, freight partners (e.g., MSK, CMA, COSCO, OOCL, EMC, HPL), and other trusted vendors necessary to fulfill our services.
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. While we strive to safeguard your data, no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: You can request access to the personal information we hold about you and ask for it to be corrected or updated.
  • Deletion: You may request the deletion of your personal information, subject to certain conditions and legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
  • Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.
6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic and personalize content. You can manage or disable cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Transfers

Eureka International Freight Co., Ltd. operates globally, and your personal information may be transferred to, stored, and processed in countries outside of your residence. By using our services, you consent to the transfer of your information to locations where data protection laws may be different from those in your country.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.