Terms and Conditions

Terms and Conditions

These Terms and Conditions (“Agreement”) govern your use of the services provided by Eureka International Freight Co., Ltd. (“Eureka,” “we,” “us,” or “our”). By engaging our services, you agree to the following terms, which constitute a legally binding agreement between you (the “Client” or “you”) and Eureka.

1. Scope of Services

Eureka provides freight forwarding and logistics services, including but not limited to:

• Sea Freight Booking and Transportation
• Customs Declaration and Inspection Services
• Warehousing and Distribution
• Shipping Documentation and Clearance
• Road Transport and Delivery Services
• Business Consulting and Special Logistics Solutions

These services are provided worldwide, including key ports in China and globally, such as Europe, the Middle East, Asia, North and South America, and Australia.

2. Client Responsibilities

By using Eureka’s services, you agree to:

• Provide accurate and complete information necessary for the proper processing of shipments, bookings, and customs declarations.
• Ensure compliance with all applicable laws, including customs regulations, import/export laws, and safety standards.
• Handle the proper packaging, labeling, and documentation for the goods being shipped.
• Pay all fees, charges, and taxes related to the services provided, including shipping, customs, and handling charges.
• Respond to any requests or follow-ups regarding your shipments in a timely manner.

Failure to comply with these responsibilities may result in delays or additional costs, which the Client will be responsible for.

3. Pricing and Payment Terms

• Rates and Fees: Eureka will provide you with rates based on your specific shipping requirements. Rates are subject to change and may vary depending on factors such as cargo volume, destination, and time sensitivity.
• Payment Terms: Payments for services are due according to the terms outlined in the invoice. All invoices must be paid by the due date specified. Late payments may incur additional fees or interest as specified in the agreement.
• Currency: All payments must be made in the currency agreed upon during the booking process unless otherwise stated.

4. Booking and Cancellations

• Booking Process: Clients must provide all necessary shipment details at the time of booking. Eureka will confirm the booking in writing via email.
• Cancellation: Cancellations are allowed within a certain time frame, subject to cancellation fees. Any cancellation fees will be outlined at the time of booking and may vary based on the stage of the shipment process.
• Changes to Shipments: Any changes or amendments to bookings (such as rerouting, rescheduling, or additional services) are subject to approval and may incur additional costs.

5. Limitation of Liability

• General Liability: Eureka is liable for loss or damage to goods only to the extent provided by applicable law and specific contractual agreements with our third-party carriers. Our liability is limited to the value of the goods lost or damaged during transport, not exceeding the agreed-upon value at the time of booking.
• Exclusions: Eureka is not liable for indirect, incidental, or consequential damages arising from delays, loss of business, or other indirect losses.
• Force Majeure: Eureka is not liable for delays, damages, or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, civil unrest, government action, or shipping delays due to port congestion.

6. Customs and Regulatory Compliance

• Customs Declaration: Clients are responsible for providing accurate and complete information required for customs declaration. Failure to do so may result in delays, fines, or seizure of goods by authorities.
• Import/Export Regulations: Clients must ensure that all goods comply with the import/export regulations of the origin and destination countries. Eureka will not be responsible for any legal consequences arising from non-compliance.

7. Insurance

While Eureka offers standard freight services, we strongly recommend that Clients consider purchasing additional insurance coverage for goods in transit, especially for high-value shipments. Insurance coverage is not included in the standard service and must be arranged separately.

8. Intellectual Property

All content, trademarks, and logos on Eureka’s website and in any materials provided by Eureka are owned by Eureka International Freight Co., Ltd. You may not use, copy, or distribute any of these materials without express written consent from Eureka.

9. Termination

• Termination by Client: You may terminate your engagement with Eureka at any time by providing written notice. Termination will not affect any liabilities or obligations incurred prior to termination.
• Termination by Eureka: Eureka reserves the right to terminate or suspend services at its discretion, including if a client breaches these terms or if we are unable to perform services due to circumstances beyond our control.

10. Governing Law and Dispute Resolution

• Governing Law: This Agreement will be governed by and construed in accordance with the laws of the People’s Republic of China.
• Dispute Resolution: Any disputes arising out of or in connection with this Agreement will first be attempted to be resolved through informal negotiation. If a resolution cannot be reached, the dispute will be resolved by arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

11. Amendments

Eureka reserves the right to amend, modify, or update these Terms and Conditions at any time. Any changes will be posted on our website, and the revised terms will be effective immediately upon posting. By continuing to use our services, you agree to the updated terms.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Eureka International Freight Co., Ltd.
Room 1712, Building 15, Zhifu Center,
Xiuzhou Zone, Jiaxing, Zhejiang, China
Phone: +86 (0573)8258-9606 / +86 17772770129
Email: [email protected]